This document was last updated on May 21, 2018.
This policy explains the what, how, and why of the information we collect when you visit this website, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
Personal identification information
As with all websites, when you visit this website anonymously, there are several pieces of information we can see from you ….
- Your device IP Address
- Your geographic location
- Your device type (desktop, tablet, phone or other)
- Your operating system
- The browser you are using and it’s version
- The date and time you visited
- Pages that you visited
- The duration of time spent on the pages you visited
- Searches you performed on this website
- The website you were on before arriving at this website
- Images and links that you clicked on
All of this is captured so we can understand general website usage, improve our Services, and customize your experience on this website. This data is stored in a google analytics account. If interested, you can view google’s policies. Some of this information also resides inside the web server log files, which is used to monitor the activity and performance of the server as well as research any problems that may be occurring.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We may use your contact information to send you information about our Services or alert you to important events. If you contact us via email, Messenger or other electronic communication, we may keep your message, email address and contact information to respond to your request.
None of the information listed above is displayed to the public nor is it ever shared, sold, or leased to other people or companies.
Web browser cookies
Our Site does use “cookies” to enhance User experience.
A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. When you visit our website, we may use both a session and a persistent cookie. These cookies may contain information (such as a unique session ID) that is used to track your usage of our website.
You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.
A pixel tag (also known as a web beacon) is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. A pixel tag allows us to capture certain additional types of information about a visitor’s actions on a web site, such as; a visitor’s cookie number, the time, date, duration and number of page views, a description of the page where the tag is placed and details about any items that were viewed, placed in a shopping cart or purchased. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our website. It also helps with our advertising, to track and improve our offers. We work with service providers that help us track, collect and analyze this information; Google and Facebook.
How we use collected information
We collect and use personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To manage product reviews and ratings
We may use third party service providers to help us manage product reviews and ratings left by Users.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
While there is very little data stored inside this website (as our trusted partners house and secure most of the data) we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information. This would be your username, password, phone number and shipping address when you complete a purchase.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to anyone.
We share data with our trusted business partner; Google. These third party service providers help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we always include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission, by opting in to our mailing list.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms of service
By using this Site, you signify your acceptance of this policy. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Ask Solar Sandy
7600 N 15th St, Suite 150
Phoenix, AZ 85020